If an interpreter service is required for a consultation, please advise the receptionist when making the appointment with the clinician.
The receptionist will require the details of the language (spoken/sign) to be translated and note this on the appointment records.
At the appointment time, the clinician will contact the interpretation service and the patient, connecting all via a three-way telephone/ video link.
We do encourage family members to assist with translation on behalf of the patient as it tends to make the patient more at ease and often delivers a better outcome for all parties.
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