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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Interpreters or any special needs
If an interpreter service is required for an appointment, please advise the receptionist when making the appointment with the clinician.
Learn More
The receptionist will require the details of the language (spoken/sign) to be translated and note this on the appointment records. At the appointment time, the clinician will contact the interpretation service and the patient, connecting all via a three-way telephone/ video link.
We do encourage family members to assist with translation on behalf of the patient as it tends to make the patient more at ease and often delivers a better outcome for all parties.
Urgent appointments - Duty doctor service
Available in all City & Hackney GP Practices from 8am to 6:30pm, Monday to Friday (excluding bank holidays).
How to request?
- Phone the practice on 020 8986 3106 and explain to reception that you have an urgent problem
- If appropriate, reception can then put you on the Duty Doctor list
- The Duty Doctor will ring you back within 2 hours
- The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the practice
- A home visit if you are really not well
- A referral to another service
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
If you have a life-threatening emergency, please call 999.
Request a Routine Appointment
We encourage continuity of care, so our receptionist will ask which clinician you've been seeing and will try to schedule your appointment with them. While it may mean waiting longer, it's better for both you and the clinician to follow up with the same provider. In emergencies, we will schedule you with the duty doctor.
Ways to request
Book a Blood Test
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception before 10am except in an emergency.
Telephone: 020 8986 3106
The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects towards providing an efficient delivery of healthcare to you.
In order to achieve these goals we provide medical care, which is ideally based at our Surgery and home visits are for genuine medical reasons only.
Requests for home visits should be made only if the patient is housebound or too ill to attend the surgery.
Please be prepared to give as much information as possible so that we can accurately determine the urgency of the visit, as there are many situations where telephone advice may save you time for your particular health need.
In a real emergency that cannot wait, please call 999.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
Out of Hours
Enhanced Access - Saturday Appointments
There is no walk-in service at the surgery on Saturday; all appointments are pre-booked.
You can pre-book appointments with the GP, Nurse, and/or Healthcare Assistant on Saturday at the surgery.
- Monday to Friday, please phone: 020 8986 3106
- For weekend appointments, please request an appointment online
Surgeries can book patient appointments until 6:30pm on Friday. No appointments can be made for Saturday after this time.
After 6:30pm on Friday, phone lines transfer to NHS 111 for emergency GP services. The phone lines reopen on Mondays at 8am, except on bank holidays.
During the weekend (6:30pm Friday to 8am Monday), all appointments must be booked via NHS 111.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.