Suggestions and Complaints

All the doctors, nurses and staff in the practice work hard to ensure that everyone receives a high standard of care. We realise that occasionally things do not go as smoothly as we would like.

If you feel this has happened to you, please contact the practice manager in writing with details (feedback/complaint forms are available online and in the waiting area) . We try to offer the best service we can and will try to right any faults you tell us about.

Complaints

 

Making a Complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.  Simply contact the Practice manager and she will set all the necessary wheels in motion.

We are continually striving to improve our service.  Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

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