Patient Charter

What we will do for you

Treat you with courtesy and respect at all times
Treat you as a partner and discuss with you the care and treatment we can provide
Give you full information on the services we offer
Provide you with emergency care when you need it
Refer you for a further opinion when you and your doctor agree it is necessary
Give you access to your health records subject to any limitations in the law
Keep your records confidential
Give you a full and prompt reply to any complaints you make about the service

Tell us if you are uncertain about the treatment we are offering you
Use the Out of Hours emergency service only in a genuine emergency
Ask for a home visit only when the patient is unable to attend the Health Centre through illness
Keep your appointments
Keep us informed of your latest address and telephone number
Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
Let us know when we do well

The Lea Surgery
Ground Floor Alfred Heath Centre
186 Homerton High Street
London
E9 6AG

Telephone: 020 8986 3106

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