Patient Charter

Image depicting Patient Charter

What we will do for you

  • Treat you with courtesy and respect at all times
  • Treat you as a partner and discuss with you the care and treatment we can provide
  • Give you full information on the services we offer
  • Provide you with emergency care when you need it
  • Refer you for a further opinion when you and your doctor agree it is necessary
  • Give you access to your health records subject to any limitations in the law
  • Keep your records confidential
  • Give you a full and prompt reply to any complaints you make about the service

What you can do for us

  • Tell us if you are uncertain about the treatment we are offering you
  • Use the Out of Hours emergency service only in a genuine emergency
  • Ask for a home visit only when the patient is unable to attend the Health Centre through illness
  • Keep your appointments
  • Keep us informed of your latest address and telephone number
  • Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
  • Let us know when we do well